SideQuest Automation โ€” Privacy Policy

Effective: May 2026 Last updated: May 2026

This policy explains what personal information SideQuest Automation collects, why we collect it, where we store it, and how you can control it. It applies to everyone who uses our website, signs up for an account, or installs the SideQuest connector.

Who we are

SideQuest Automation is an independent operator based in the United States. Contact: hello@sidequestautomation.com.

What we collect

We collect three categories of information, and only these.

1. Account information you give us. When you fill out the signup form at sidequest-control-plane.fly.dev/signup, we collect:

If you become a paying customer, we additionally collect the billing information your payment processor (Stripe) supplies us, which is limited to your subscription tier and customer ID. We do not see your credit card number.

2. Usage counters. When the SideQuest connector processes a purchase order on your Mac, the connector reports one small event to our control plane containing:

We use these counters to enforce your monthly tier (free, starter, growth, scale, unlimited).

3. Technical logs. Our servers automatically record:

We do not log request bodies. We do not log query parameters that contain personal information.

What we deliberately do NOT collect

To be explicit, the following are NOT collected, stored, or transmitted to our servers:

Why we collect what we collect

Data Purpose Legal basis
Email + company name Communicate with you about your account; deliver the product Contract (necessary to provide the service)
Monthly PO counters Enforce your tier; bill you correctly Contract
Optional signup fields Improve product fit and qualify leads Legitimate interest
Stripe customer ID Process recurring payments Contract
Server logs Operate the service and prevent abuse Legitimate interest

If you are in the EU or UK, the legal bases above reference GDPR Article 6.

Where data lives

Data type Storage location Operator
Customer database (email, license, counters) Neon Postgres, AWS us-east-1 (Virginia, USA) Neon Inc.
Application server logs Fly.io machine, region ord (Chicago, IL, USA) Fly.io Inc.
Payment information Stripe Stripe Inc.

All data we hold is stored in the United States. We do not transfer customer data outside the US except where the customer themselves accesses our service from outside the US (in which case standard HTTPS transit applies).

How long we keep it

How we share data

We share data with three categories of recipients, and only these:

We do not sell customer data. We do not share data with advertisers. We do not use customer data to train AI models.

Your rights

Regardless of where you live, you can:

If you are in the EU, UK, or California, you have additional rights under GDPR / UK GDPR / CCPA including the right to lodge a complaint with a supervisory authority. Contact for all rights requests: hello@sidequestautomation.com.

Cookies and tracking

The SideQuest website and signup form do not use cookies, web beacons, or other tracking technology. We do not run analytics on the signup page. The only state we keep about a visitor is what they choose to type into the signup form and submit.

The admin dashboard at /admin uses a session cookie (HTTP Basic Auth credentials cached by your browser) for the operator only.

Children

The SideQuest service is intended for businesses. We do not knowingly collect information from anyone under 18. If you believe we have, email us and we will delete it.

Changes to this policy

If we make material changes to this policy, we will email every active customer at least 30 days before the change takes effect. The "Last updated" date at the top reflects the most recent change.

Contact

Privacy questions, requests, complaints: hello@sidequestautomation.com

We acknowledge requests within 5 business days and complete them within 30 days. If you do not receive a response, please assume the email did not arrive and try again.